How do I sign in?
To sign in to your account, click here. If you don’t have an account and would like to register, click here.
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How do I sign out of this site?
To sign out, click “Sign Out” at the top of the page. If “Sign Out” isn’t an option at the top of the page, then you aren’t signed in.
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What if I forgot my password?
If you’ve forgotten your password, click “Sign In” at the top of the page, then click on the “Forgot Your Password?” link and follow the instructions. We’ll send your password to the e-mail address we have on file for your account. It’s quick and easy.
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How do I register for this site?
To register for this site, click here. For security purposes, your password must consist of 7-32 characters and must include at least one number and one letter.
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Do I have to register and sign in to purchase products?
No. You can browse our store and shop as a guest. Once you have added a product to your shopping bag and click “Checkout”, you can choose to register or continue shopping as a guest. The benefits of registering are that we can make your shopping experience easier by keeping track of billing and contact information for you in a fully-secured environment protected by Secure Sockets Layer (SSL) technology. Added benefits include a member profile page and the ability to view your account history.
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How do I add an item to my shopping bag?
To add an item to your shopping bag, go to the product page and enter the quantity you wish to purchase in the quantity field, then click “Add to Bag”.
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How do I remove an item from my shopping bag?
To remove an item from your shopping bag, select the checkbox under “Remove”, next to the item you wish to remove, then click the “Update” button.
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How do I remove all of the products in my shopping bag?
To remove all of the items in your shopping bag, click the “Clear Shopping Bag” button.
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Who can I contact if I have questions?
Please click “Contact Us” at the bottom of the page to learn how to reach us regarding any questions or issues you may have. Feel free to contact us, or fill out the Contact Request form and we’ll contact you.
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Is my credit card information secure through this site?
Yes, absolutely! Your credit card information is protected with a Secure Sockets Layer (SSL) Certificate that specially encrypts all of your transactions through our site with industry-standard SSL technology. Rest assured, your personal and credit card information are well protected.
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Can I update my account contact information?
Yes. To update your contact information, you must first sign in. Click “My Account” at the top of the page to access your account information. Select “Address Book” from the “My Account” menu and then select the “Contact Name” of the account for which you wish to update your contact information. Make your changes and then click “Update Contact”.
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Can I change my e-mail address and password?
Yes. To update your e-mail address and password, you must first sign in. After you sign in, click “My Account” at the top of the page to access your account information and then select “Change E-mail Address/Password” from the “My Account” menu. You may update your e-mail address, first and last name, and change your password, then click “Update Sign In”. Please note: for security purposes, your password must consist of 7-32 characters and must include at least one number and one letter.
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Can I view my previous orders placed on this site?
Yes. To view your order history, you must first sign in. After you sign in, click “My Account” on the menu bar to access your account information. Select “View Order History” from the “My Account” menu and then select the order number for the order you wish to view.
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Can I provide special instructions with my order?
Yes. You can include special instructions for orders during checkout. On the “Shipping Method & Instructions” page, simply type your special instructions or comments in the “Special Instructions” text box. Click “Submit”, then continue with the checkout process.
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Site Credits: Refshauge Web Solutions